Faqs

Is the "Artificial Cat Christmas tree" safe for pets?

Yes! Our artificial Christmas trees are designed with pets in mind. The materials used are non-toxic and durable, ensuring that even the most playful cats can enjoy the tree without posing any harm.

How long will the tree last?
With proper care and storage, our artificial Christmas trees are designed to last for many holiday seasons. The sturdy materials ensure longevity, so you can enjoy your tree year after year.

How do I assemble the tree?
The BEST WISHES FUR Christmas tree comes with an easy-to-follow assembly guide. Each section of the tree is labeled for quick setup, and no special tools are required. Simply connect the parts, fluff the branches, and you're ready to decorate!

How do I clean and maintain the tree?

To keep your tree looking its best, lightly dust the branches with a soft cloth or vacuum with a brush attachment on low settings. Avoid using water or harsh chemicals, as they can damage the material.

What is your return and refund policy?
We want you to be completely satisfied with your purchase. If for any reason you are not happy with your product, you may return it within 30 days of delivery for a full refund. The item must be unused, in its original packaging, and in resellable condition. For more details, please contact our customer service at services-us@bestwishesfur.com.

How long does shipping take?
Shipping times vary depending on your location. Typically, orders are processed within 1-3 business days and shipped thereafter. Standard shipping usually takes 7-12 business days. We will provide tracking information once your order has shipped.

Do you offer international shipping?

Our Shipping countries are Australia, Canada, United Kingdom, Hong Kong, New Zealand, United States.

How can I track my order?
Once your order has been shipped, you will receive an email with tracking information. You can use this information to monitor the status of your delivery through the carrier's website.